Job detail for Key Account Manager

What we're looking for
With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead


Own and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager
Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
Manage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closing
Grow revenue from existing accounts through upselling and cross-selling
Map accounts across your portfolio and identify new business opportunities within existing client structures
Build and maintain strong relationships with key decision-makers within your accounts
Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

3+ years of experience in a similar role, with at least 2 years in the SaaS industry
Proven ability to manage and grow a portfolio of accounts
Strong client relationship management skills
Excellent written and verbal communication skills
Experience with CRM tools, ideally Salesforce
Commercial focus with the ability to work independently and manage a complex portfolio
Fluent in English and French

Tools

Salesforce, Notion

Recruitment process

HR screening with our Talent Acquisition Expert
First interview with our Key Account Management Team Lead
Case study
Interview with SVP Global Sales
Interview with our CRO & Co-Founder (Optional)
Reference check
Offer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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