Job detail for Collections Backoffice Analyst

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer.

Job Description

The collections backoffice supports the credit recovery operation: agreement , payment reconciliation, write-offs, exception handling, and collections workflow control. It is a high-volume area with a direct impact on revenue recovery, provisioning, and legal risk.

• Execute daily write-off and payment reconciliation routines (bank slips, Pix, automatic debit, credit card)
• Register and formalize negotiation agreements in the system
• Handle operational queues and simple exceptions within the SLA
• Issue and control bank slips, payment booklets, and discharge documents
• Update control spreadsheets and support report extraction
• Address clarification requests from collections and customer service teams

Requirements

• Intermediate Excel (VLOOKUP, pivot tables)
• Organization and attention to detail — write-off errors lead to improper collections
• Good written communication
• Desirable: experience in collections, finance, or accounts receivable

Qualifications

• Excel
• Credit
• Collections
• Reconciliation
• Backoffice

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every skill and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with their personal commitments and interests, prioritizing well-being.

We are dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and holding a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.