Job detail for PMO & Resourcing Team Lead

Company culture

Transparity is a fast-growing IT company focusing on Microsoft Cloud based solutions. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive based upon integrity, strong work ethic, a one-team ethos, desire to learn and develop and a commitment to deliver unwavering service excellence to our customers, vendors and partners. Therefore, first and foremost we recruit with our cultural fit in mind.

Job Overview/Purpose

This role is a 12 Month Fixed-Term Maternity Cover Contract

As PMO & Resource Manager, you will lead the PMO and resourcing functions, providing delivery oversight, portfolio governance, and workforce planning to maximise both customer success and business performance.

You will be accountable for delivering departmental KPIs, embedding best practice standards, and driving continuous improvement in support of wider organisational objectives.

Working closely with the Delivery Director, Programme Managers, and Heads of Practice, you will ensure that your team achieves productivity and utilisation goals while contributing to the ongoing success and development of the Delivery function and associated Practices.

This role is ideally suited to a passionate PMO leader who thrives on providing outstanding internal customer service and enabling delivery teams to execute successful customer engagements.

On a day-to-day basis, you will collaborate with customers, both new and long-standing, as well as colleagues across the business including Pre-Sales, Commercial, Support, and Finance.

Your will include, but will not be limited to, chairing governance boards, driving process adoption and change initiatives, managing resource planning activities, and resolving resourcing escalations.

You will also lead, support, and challenge your direct reports to continuously raise standards, foster a high-performing team culture, and ensure strong governance, process discipline, and operational control across the function.

**Main Duties and **

• Lead and develop our PMO, Resource Management, and Project Coordination teams, creating a high-performing function that enables successful project delivery across the business.

• Drive resource planning, utilisation, and project profitability, ensuring the right skills are aligned to the right customer engagements at the right time.

• Own and continuously improve project delivery frameworks, governance, processes, and tooling to support consistent, scalable, and high-quality outcomes.

• Partner with senior stakeholders across the business to manage demand, capacity, delivery priorities, risks, and escalations.

• Provide oversight of project financial performance, forecasting, reporting, and portfolio health, using data and insight to support informed decision-making.

• Champion operational excellence by establishing meaningful KPIs, dashboards, governance forums, and continuous improvement initiatives across the project lifecycle.

• Act as a trusted advocate for project and programme management, supporting strategic opportunities and demonstrating the value strong delivery practices bring to customers and the wider business.

Skills, experience and qualifications

• Proven experience leading and developing high-performing teams within PMO, resource management, or project delivery environments.

• Strong background in project and portfolio governance, with the ability to balance customer outcomes, commercial performance, and operational excellence.

• Experience working within a Microsoft Partner, technology consultancy, or professional services organisation delivering cloud and digital transformation projects.

• Skilled at building trusted relationships with customers and senior stakeholders, confidently influencing decisions and managing expectations.

• Commercially astute, with experience overseeing project financials, forecasting, utilisation, and budget performance.

• A natural problem-solver who remains calm under pressure, navigates complexity, and drives positive outcomes when challenges arise.

• Highly organised, self-motivated, and committed to continuous improvement, with the leadership skills to inspire, coach, and develop others.

Disability Confident

Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees.  We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms.  The diversity in our team is what helps our business work so well.

To find out more about our disability commitment please contact People & Culture or ask during the interview.

Our Offering

In addition to a competitive salary, there are a number of benefits and perks we offer to say thank you for being a part of our journey:

• To work at a 3* World Class Best Company

• Flexibility over where you work with our Winning from Anywhere® approach

• 25 days holiday

• Home working allowance paid monthly

• Winning from Anywhere® allowance to help your set up at home

• 24/7 GP at hand

• Immediate 24/7 access to an Employee Assistance Programme

• We’ll support you when you’re not well with our Company sick pay scheme

• 4x base salary life assurance

• Private health insurance after a successful year’s service

• Enhanced parental pay and leave, supporting you with those precious life moments

• Access to the Perkbox platform to help make your money go further

• Cyclescheme

• Electric car scheme

• And many more!

AI in our recruitment process

At Transparity becoming a Frontier organisation is key to our success, so we use AI to support our recruitment team with tasks such as note‑taking and automating parts of the recruitment process so we can focus more time on meaningful, human conversations and providing a positive candidate experience.

We do not use AI to review, screen, score, or rank applications. All hiring decisions are made by people.

If you have questions about our recruitment process or need adjustments at any stage, please let us know, we’re happy to help.