Job detail for Senior Technical Delivery Manager

Please note that this is a 47 month fixed term appointment opportunity with the possibility of permanency depending on the needs of the business.

Join Social Security Scotland's Digital, Delivery & Change Division and play a key role in delivering complex digital and technical change. As a Senior Delivery Manager, you will provide leadership across high-profile technology initiatives, ensuring they are delivered safely, effectively and in line with organisational priorities.

The Digital, Delivery & Change Division delivers the infrastructure, digital capabilities and technology solutions that support Social Security Scotland's services and strategic objectives.

Within the Digital Services Branch, the Senior Delivery Manager provides leadership and coordination across a complex digital landscape, working with teams across platforms, architecture, cyber security, engineering and testing, as well as operational and supplier partners.

This is an excellent opportunity for an experienced delivery professional with a strong track record of managing complex technical change in large-scale, multi-disciplinary environments. You will lead delivery activities, manage risks and dependencies, engage stakeholders at all levels and drive continuous improvement to ensure successful outcomes for both services and users.

A Senior Delivery Manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to that of a Delivery Manager role, however Senior Delivery Managers are more experienced across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.

At this role level, you will:

• have strong communication skills and engage senior stakeholders

• coach and mentor Delivery Managers

---

• Coach and lead teams in Agile and Lean practices, advocating for continuous improvement.
• Tailor new ways of working to suit project needs and challenge existing approaches effectively.
• Take responsibility for complex relationships with contracted suppliers, finding and negotiating contractual frameworks to ensure fair value.
• Mediate between stakeholders at all levels, managing expectations and helping discussions on elevated risk and complexity.
• Represent the community to large audiences both internally and externally.
• Apply experience across multiple stages of the product life cycle, discerning progress points and collaborating with Agile delivery operations.
• Engage stakeholders throughout the project, recognising proper deliverables and coordinating with the right people to meet them.
• Optimise team delivery flow, actively addressing complex risks, issues, and dependencies, even in situations with unclear ownership.
• Innovatively unblock issues to ensure delivery momentum is kept.
• Challenge organisational processes to optimise efficiency, adding value through coaching and guiding teams through process implementations.
• Lead continual planning processes in complex environments, extending planning beyond product delivery and coordinating dependencies across services.
• Coach other teams as a crucial point of expertise in planning methodologies.
• Find and rectify problems in team dynamics, conducting Agile 'health checks' and providing the right type of feedback to accelerate team development cycles.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Experience:

1.  Expert-level ability in supporting delivery momentum, perfecting team delivery flow, actively addressing complex risks, issues, and dependencies, and innovatively unblocking issues even when ownership is unclear or external.

2. Expert-level ability in planning, leading continual processes in complex environments, extending planning beyond product delivery, naming, and coordinating dependencies across services, and coaching other teams as a central expertise point

Behaviours:

• Leadership (Level 4)
• Delivering at Pace (Level 4)

You can find out more about Success Profiles Behaviours here.

Technical / Professional Skills:

This role is aligned to Senior Delivery Manager within the Government Digital and Data Profession.

These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage.  Please review the following to understand the skill expectations: Delivery manager - Government Digital and Data Profession Capability Framework

How to Apply

Apply online, you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Experience and Behaviours listed in the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on first Experience criteria.  Candidates who pass the initial sift will have their applications fully assessed.

There may be a telephone interview prior to the final interview stage.

Candidates who pass the sift will be invited to an interview which will assess the Experience and Behaviours, and a technical assessment comprising a short presentation which will assess the Technical Skills. Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Expected Timeline (subject to change)

Sift – week commencing 28th September 2026.

Interview – week commencing 19th October 2026.

Location – In Person in either Dundee or Glasgow

Reserve List

In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us

Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.  If you have specific questions about the role you are applying for, please contact us.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide.

Equality Statement

Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Right to Work in the UK

Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route. Please note that UK immigration guidance, including skill and salary thresholds and eligible occupations, is reviewed regularly and subject to change. If you require visa sponsorship, you should check the latest criteria to confirm whether this role meets current requirements before applying. You can find further advice at Skilled Worker visa: Overview - GOV.UK

Further Information

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 23:55 on 29th September 2026.

Contact Name - Resourcing Team

Contact email – Recruitment@socialsecurity.gov.scot