Job detail for Sr. Innovation & Engagement Specialist

Job Description

R417905

Job Description:

Actively promote and introduce company products within the designated territory, establish and maintain strong cooperative relationships with medical institutions, and ensure the achievement of all work objectives set by the company.

:

Territory Objectives

• Achieve work objectives for designated products within the assigned territory while effectively utilizing resources and controlling expenses.
• Develop and implement visit plans for medical institutions in accordance with company-mandated coverage and frequency requirements.
• Utilize appropriate promotional techniques and product materials to provide medical information and introduce products (including addressing inquiries) to ensure medical institutions understand and accept product characteristics.
• Maintain a high standard of professional visits, continuously improve customer satisfaction, and build long-term, positive cooperative relationships.
• Explore existing market potential and continuously develop new market opportunities to ensure the successful completion of work goals.
• Execute company market development strategies and plans, and complete new product listing plans.
• Organize specialized academic activities to promote products in line with company promotional strategies.

Territory Management

• Establish territory goals and plans through effective management to achieve expected outcomes and develop potential markets within the jurisdiction.
• Create, update, and maintain detailed and accurate records of medical institutions, using this data to formulate action plans, schedule visits, and maximize time efficiency.
• Regularly analyze the territory to identify high-potential markets as key areas for development.
• Provide timely updates to medical staff or pharmacy personnel regarding services, products, pricing, supply channels, and market developments.
• Track and understand clinical product demand to ensure reasonable inventory levels and prevent stockouts.
• Collaborate with the Marketing and Commercial departments to maintain strong business relationships with hospital experts to facilitate successful bidding and inclusion in medical insurance formularies.
• Monitor competitor activities and products, collect market intelligence, report findings to supervisors, and provide relevant recommendations.
• Complete all reports accurately and on time.
• Use company expenses and resources effectively and reasonably.

Product Knowledge

• Master comprehensive and up-to-date product knowledge to ensure promotional messaging remains consistent with the company's Marketing department.
• Continuously learn and become proficient in using product-related materials.
• Fully utilize additional materials provided by the Marketing department to support product promotion.
• Read relevant medical journals, articles, and reports related to the products.
• Maintain knowledge of competitor products.

Professional Conduct

• Ensure strict compliance with all company SOPs, financial policies, and compliance requirements during daily work and product promotion, ensuring behavior aligns with company ethical standards and principles.
• Maintain a professional image, adhere to dress codes, and ensure conduct meets company expectations.
• Demonstrate dedication and active engagement in professional .

Teamwork

• Actively participate in team activities.
• Share information, exchange ideas, and support colleagues to foster individual and team growth.
• Complete ad-hoc tasks assigned by supervisors.

Requirements:

Education

• Associate degree or higher in Medicine, Pharmacy, or a related field.
• 2-3 years of experience as a hospital medical representative; experience in a multinational pharmaceutical company is preferred.

Skills

• Job Skills: Product and market knowledge; product promotion techniques and processes; territory management; business acumen; coaching others.
• Behavioral Competencies: Customer-centric; listening; problem-solving; integrity; action-oriented.
• Advanced Competencies: Self-awareness; communication skills; time management.

Compliance Requirements

• No record of commercial bribery.

Required Skills:

Account Management, Account Management, Account Planning, Adaptability, Computer Literacy, Customer Communications, Customer Complaint Resolution, Customer Feedback Management, Customer Management, Customer Needs Identification, Customer Problem Solving, Customer Service, Customer Support, Escalation Management, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Analysis, Pharmaceutical Sales Training, Prioritization, Problem Analysis, Product Knowledge, Relationship Management, Sales Calls, Sales Metrics {+ 6 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

12/16/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.