Job detail for Director of Facilities

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.    Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.   Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Director of Facilities to lead the strategy, operations, and optimization of Pattern’s physical workplace environment at our offices. This role ensures our offices are safe, efficient, scalable, and aligned with employee experience goals while supporting rapid company growth. This is a full-time role and will work a hybrid schedule based in Lehi, Utah.

What is a day in the life of a Director of Facilities? Oversee daily facilities operations including maintenance, security, janitorial, and vendor management in partnership with the lease management team

Develop and execute a facilities and reliability strategy aligned with company growth, including space planning and workplace design

Manage budgets, capital expenditures, and cost optimization initiatives across facilities

Lead office expansions, renovations, and build-outs in partnership with internal stakeholders and external vendors, ensuring spaces are truly operationally ready — not just construction-complete

Establish preventive maintenance discipline, escalation routines, and vendor follow-up so facility risks are surfaced early and driven to closure

Ensure compliance with all safety regulations, building codes, and environmental standards (OSHA, NFPA, electrical/life-safety, permitting)

Partner cross-functionally with IT, People Ops, Safety, Real Estate/Construction, and leadership to enhance the employee workplace experience

What will I need to thrive in this role? Significant leadership experience in facilities management, maintenance/reliability, workplace operations, or a related field

Proven experience managing small and large office or site environments, preferably in a high-growth or tech company

Proven experience leading the launch of new office spaces or facilities, including site selection support, design, construction coordination, and operational readiness

Strong knowledge of building systems (HVAC, electrical, plumbing) and vendor management

Demonstrated ability to evaluate, redesign, and optimize existing facilities to meet evolving business needs, improve employee experience, and drive cost and space efficiency

Experience managing leases, budgets, contracts, and capital projects

Ability to identify technical, safety, and compliance risk, know when to bring in outside experts, and drive issues to closure

High EQ and excellent leadership and communication skills with the ability to influence cross-functional stakeholders

Strong problem-solving mindset with a proactive, data-driven approach to decision making

Willingness and ability to travel as needed to support site readiness and vendor coordination

What does high performance look like? Facilities operations run smoothly with minimal disruptions and high employee satisfaction

Projects (build-outs, expansions, upgrades) are delivered on time and within budget, with clean handoff and no late surprises

Strong vendor relationships and preventive maintenance discipline that drive quality service and cost efficiency

Continuous improvement in workplace experience, safety, and operational efficiency

Proactive identification and resolution of facility risks or inefficiencies, with the right issues escalated to leadership and the rest resolved independently

What will make me stand out during the interview process? Experience in Amazon RME, fulfillment, sort center, AMZL, Sub Same Day, distribution, logistics, manufacturing, robotics, parcel, ecommerce, or other high-throughput operating environments

Experience with conveyors, sorters, MHE, dock equipment, building systems, fire/life-safety coordination, electrical safety, controls, WCS/WES interfaces, or automated material handling environments

Experience developing PM programs, scorecards, inspection routines, vendor standards, critical-spares processes, and maintenance operating mechanisms

Experience with greenfield launches, brownfield retrofits, tenant improvements, startup readiness, or network expansion

Familiarity with OSHA, NFPA, electrical safety, insurance review, permitting, facility inspections, and industrial safety practices

Military, engineering, technical operations, or field leadership background

We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process? Initial phone interview with Pattern’s talent acquisition team

Video interview with a hiring manager 

Video case study interview with the Operations and Facilities/Reliability team

Onsite interviews with panels of department leaders

Professional reference checks

Executive review

Offer

How can I stand out as an applicant? Be prepared to talk about professional accomplishments with specific data to quantify examples - PM compliance gains, launch timelines, scorecard improvements, and risk closure

Be ready to talk about how you can add value and be the best addition to the team

Focus on mentioning how you would be partner obsessed at Pattern

Be prepared to talk about specific examples of site launches, facilities turnarounds, or maintenance/reliability programs you've built or led

Why should I work at Pattern?   Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:  

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.    Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.