Job detail for Military Online Success Advisor

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We’re looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We’re not looking for people who want a job. We’re looking for builders who want a mission.

The Military Online Success Advisor will coordinate support strategies for military-connected students through transfer credit evaluation and advising processes. The Success Advisor will serve as the primary point of contact for military transfer credit, managing the development and implementation of military transfer articulation agreements in alignment with ACE standards. The Success Advisor will work closely with all functions of the Online Student Success (OSS) team:  admissions, records, and advising, all to ensure exceptional support for military-connected students. The Success Advisor will hold primary responsibility for military transfer credit evaluations and train academic advisors on transfer credit evaluation processes. The Success Advisor will maintain and disseminate all relevant information related to transfer credit policies, procedures, and equivalency systems. The Success Advisor will report to the Director of Advising and Student Success as a critical OSS team member.

This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.