Job detail for VP of Trust & Safety
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Job Overview
We are seeking a VP, Trust & Safety to lead our Trust and Safety team and guide the platform's operations and product strategy to maintain a safe and respectful environment for our global community. This leader will have strong product and operational experience and will be responsible for driving excellence and a best-in-class T&S function. The VP, Trust & Safety is accountable for managing and mentoring VRChat’s team of Trust & Safety Agents and establishing a “Safety by Design” mindset across the organization. The VP, Trust & Safety will lead the Product and Operational functions to build safety by design into our products. They will collaborate closely with Product, Engineering, and the broader Operations team to drive continuous improvement of our internal tools and operational workflows. This is a critical leadership role that combines a passion for user safety with a strategic mindset, enabling the VP, Trust & Safety to have a significant impact on VRChat’s mission to foster a safe and welcoming virtual space. This role reports to the VP of Product and will work closely with leadership across various functions, providing insight and direction to enhance the overall trust and safety framework at VRChat.
Lead and develop a high-performing Trust & Safety team, ensuring a culture of empathy, integrity, and commitment to user safety
Lead the Product function that will set the strategy for Trust and Safety within the product, while providing the tooling and support for operational functions.
Drive VRChat's trust and safety strategy, setting clear goals and metrics aligned with company objectives
Collaboration across the product to ensure trust and safety is how we design and build our product, not just an afterthought.
Oversee moderation of content and user behavior reports to ensure platform compliance with community guidelines and policies
Develop and implement policies, processes, and training programs that ensure a scalable, consistent approach to moderation and user safety
Engage with the broader trust and safety ecosystem, including other tech companies, NPO’s and government agencies.
Act as a key point of contact with executive leadership, providing regular updates and strategic insight on trust and safety initiatives
Stay informed of industry trends and regulatory developments in online safety to help VRChat stay at the forefront of digital trust and safety
Experience, Skills & Qualifications
Bachelor’s degree in Business Administration, Social Sciences, or a related field, or equivalent experience
Proven experience (5+ years) in trust and safety leadership (with management experience) within a consumer-facing tech company, preferably in a fast-paced start-up environment. Experience in online gaming, social media and/or community-focused platforms is a plus
Strong understanding of content moderation practices, digital safety frameworks, and policy development
Demonstrated success in leading and managing high-performing teams with a focus on safety, well-being, and efficiency
Ability to collaborate across departments and advocate for trust and safety needs with key stakeholders
Excellent communication skills, able to convey complex safety concepts to both technical and non-technical audiences
Familiarity with data analysis and KPI tracking, with a focus on continuous improvement and operational excellence
Passion for VR, online communities, and fostering safe and inclusive digital spaces.
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time