Job detail for Expert Support Consultant

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer:

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

Join Us and Make an Impact

Step into a role where your expertise truly matters. As an Expert Support Consultant, you’ll be at the heart of our Universal Banking Support team, ensuring the stability and performance of business‑critical banking systems used every day by millions of end users.

This is a customer‑facing L2 production support role, ideal for someone who enjoys diagnosing issues in live environments, working closely with bank clients, and seeing problems through to resolution.

If you’re motivated by problem‑solving, ownership, and real‑world impact, this role offers visibility, responsibility, and growth.

What You’ll Do

• Act as a functional and technical expert for our Universal Banking platform in live production environments

• Investigate, analyse, and resolve L2 production issues, including log analysis, scenario replication, and solution validation

• Own customer cases end‑to‑end, ensuring clear communication, SLA awareness, and timely resolution

• Collaborate with Development and Product teams, providing structured analysis and escalating validated defects where required

• Test fixes and configuration changes before customer delivery to ensure stability and prevent regression

• Build trusted relationships with banking clients through clear updates and effective expectation management

• Work flexibly to support customer needs, including shift or on‑call coverage aligned to production support requirements

What You Bring

• Functional experience in retail banking, universal banking, or payments

• Hands‑on exposure to production support environments

• Experience with application servers such as WebSphere, WebLogic, or JBoss

• Knowledge of relational databases (Oracle, DB2, MSSQL) for investigation and analysis

• Working knowledge of UNIX/Linux commands and basic scripting

• Familiarity with Core Java concepts (for analysis and troubleshooting, not development‑heavy work)

• Strong communication skills and a customer‑first mindset

• Structured, analytical approach to diagnosing and resolving issues

Nice to Have

• Experience supporting core banking or financial services platforms

• Background in IT, Computer Science, or a related technical field

• Comfort working with global, cross‑functional teams

Why You’ll Love Working Here

• Work directly with high‑profile banking clients on real, meaningful production challenges

• Grow your functional and technical expertise within a global banking technology organisation

• Be part of a collaborative, supportive team where ownership and accountability are valued

• Benefit from hybrid working, flexibility, and clear career progression

Ready to Make a Difference?

If you’re driven by problem‑solving, customer impact, and continuous learning, we’d love to meet you.

Apply today and join a team where your expertise keeps banks running.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.