Job detail for Customer Management Manager

Company description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity and affirmative action employer.

Job description

Responsible for the strategy, coverage model, and results of the Prime segment, which represents 40% of the SME business. Leads the strategic direction of the four commercial verticals in a Farmer relationship model, sustaining growth through four levers: acquisition of new medium-sized companies via the customer acquisition channel; monetization and portfolio diversification alongside portfolio managers, BizDevs, and specialist teams; engagement and contact density via digital actions with CDP and artificial intelligence; and churn reduction with expansion of lifetime value through Customer Success, effective adoption, and contract renewal.

Responsible for closing the weekly, monthly, and annual forecast for the segment and for funnel discipline, management cadence with commercial leaders, productivity and portfolio coverage of sales executives, and leadership development. Works with Marketing, Product, Pricing, Martech, Technology, Design, Biz Devs, and BU teams, ensures offer adherence to the segment, and represents Prime in board forums.

:

• Define the multi-year strategy for Prime, with annual deployment into goals by vertical, revenue tower, and sales executive.
• Responsible for the consolidated result of the segment, with analysis at three levels: consolidated, portfolio-by-portfolio, and executive-by-executive.
• Build and defend the segment forecast in board forums, supporting the projection with a pipeline based on temperature and closing vintage, rather than aggregate estimates.
• Size coverage: how many executives, with what portfolio, in which vertical, and what is the expected productivity per head. Propose portfolio rebalancing when potential distribution and effort distribution diverge.
• Structure business cases for growth initiatives, with return hypotheses, required investment, and discontinuation criteria.

Qualifications

• Strong analytical capacity and strategic vision;
• Experience in acquisition and base management models in a recurring B2B environment;
• Solid experience as a people leader;
• Familiarity with CRM, CDP, and the application of artificial intelligence to sales, with judgment regarding the limits of the models;
• Solid communication and influence skills, including without direct subordination and in senior forums;
• Ability to translate strategy into a coverage plan, cadence, and routine executable by the team.

Additional information

Serasa Experian is much more than you imagine. With the purpose of creating a better future, expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, each knowledge and diversity complements each other and you can work on what you love most; we are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We are very dedicated to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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